We offer a clear set of Payment Terms for our key products and services:
> 1-2-1 mentoring and training: 50% non-refundable deposit* due upfront, and 50% due within 7 days of delivery completion.
> Downloadable products (workshops, e-guides): Full payment due upfront.
> Membership: Full payment due upfront**.
> Outreach workshops and talk moderation: Full payment due within 7 days of event completion.
*Deposits will only be refunded if a training session or event is not completed by any fault of Be Smart About Art Ltd. See the Cancellation Policy and Refund Policy below.
**Failure to renew Membership or pay within 7 days of Membership expire may result in Membership cancellation by Be Smart About Art Ltd. The Company will endeavour to provide Members sufficient notice of Membership expiry. Important payment terms notes:
> You are responsible for covering the costs of their own transport to and from the 1-2-1 session.
> If you choose for the session to take place by telephone, you’re to place the call as such additional costs are your responsibility.
1-2-1 CONSULTING & ADVISORY SERVICES DELIVERED BY BE SMART ABOUT ART LTD ("BSAA") 1. Best practice ahead of a session:
1.1 In advance of a 1-2-1 session, BSAA asks that You complete a preparatory questionnaire if provided, to enable ample preparation by both parties. 2. Location of 1-2-1:
2.1 1-2-1 sessions will take place as per the individual arrangement, either online or a mutually agreed location. 3. Change of date/time for your 1-2-1 & Cancellations:
3.1 The Client is welcome to change the date/time of a 1-2-1 session up to 24 hours in advance of the scheduled date/time. (Note that our online booking system, Acuity, enables you to change the date/time yourself until 24 hours ahead of the 1-2-1.)
3.2 After the 24 hour cut off period, BSAA reserves the right to charge full price for the 1-2-1. However, we appreciate that emergencies arise from time to time, so please get in touch for exceptional circumstances if you won’t be able to attend at the agreed date/time.
3.3 Should a client fail to attend a mentoring session or other event (in person or on the phone/online) owing to the client's own circumstances, any deposit that has been paid is non-refundable and any other amount(s) paid towards mentoring may or may not be exchanged or refunded; this decision is at the discretion of Be Smart About Art Ltd.
3.4 In the event of cancellation by BSAA, we will endeavour to inform the Client/s as soon as we’re made aware that the date/time needs to be changed. Unless an exchange for another session or equivalent service/product is agreed in writing with the client, fees paid by the client will be reimbursed in full. However, we are unable to reimburse any other costs that may have been incurred, including flights, trains, accommodation etc. 4. Your financial obligations:
4.1 A 50% deposit is payable in advance of the 1-2-1 session, with the remaining 50% due within 7 days of successful completion of the session, unless otherwise agreed and confirmed in writing.
4.2 You are responsible for covering the costs of their own transport to and from the 1-2-1 session.
4.3 If you choose for the session to take place by telephone, you’re to place the call as such additional costs are your responsibility. 5. Confidentiality of 1-2-1
5.1 Everything discussed during a 1-2-1 session is confidential and will not be revealed by Susan / BSAA. (Note that BSAA cites examples from time to time, with all personal details that would give away removed.)
5.2 BSAA retains the right to breech confidentiality (and will inform the client of this intention) should it be believed the client is a) in danger unto themselves or others b) the client is operating beyond the law.
5.3 The aim of 1-2-1 consulting is to support you in the development of your career. There’s no guarantee that you will get any results or earn any money using any of our ideas, tools, strategies or recommendations. This is not a “get rich scheme.” Your level of success in attaining results is dependent upon many factors including your skills, knowledge, ability, dedication, business savvy, network, and more, to name but a few. Because these factors differ according to individuals, we cannot and do not guarantee your success, income level, or ability to earn revenue. You alone are responsible for your actions and results in business.